About

Work Experience

• Staff Quantitative Research Manager, Google

  Sep, 2020 - Present

  Built and scaled Google's largest quantitative research team from the ground up to 13 geographically dispersed members, covering major GCP product portfolios with ~$30B in annual revenue.

  • Directed 300+ analytics projects, informing ~100 roadmaps, OKRs, and PRDs across Iaas (Compute, Storage, Networking), PaaS (GKE, Cloud Run, App Engine) and key AI products like Gemini for Cloud. At Cloud Next ’25 alone, informed 13 product/feature launches with $billion revenue.

  • Guided Google Cloud's 5-year geo-expansion strategy and 10-year fungibility plan; research insights on data residency and capacity planning impacted 27 regions and 41 locations.

  • Founded an AI-enabled research center of excellence, shipping generative AI tools to 12K internal users impacting 20+ Google teams, saving hundreds of hours monthly by automating data analysis.

  • Developed and scaled a holistic AI evaluation framework that directly improved Gemini Cloud Assist response quality by 2.5x and was adopted as Google-wide measurement playbook.

  • Orchestrated a multi-year initiative to smooth experience transition among GUI/CLI/API, securing cross-product engineering investment and accelerating strategic feature launches led to +8% global LoadBalancer adoption.

  • Served key governance roles on Quantitative Research Steering Committee, AI Advisory Board for UXLC, and Google Research Scholarship Program Committee, shaping Google-wide research strategy.

• Senior Data Science Manager, Microsoft

  Jan, 2016 - Sep, 20204 years 8 months

  Led a team of data scientists working on Microsoft's $6B Cloud+AI Business portfolio, translating foundational research into long-term roadmaps for Cloud+AI products.

  • Drove evidence-based decision-making for key products (PowerApps, Power BI, Dynamics), moving strategy from intuition to rigorous quantitative insight through 10+ analytical programs.

  • Defined the long-term data strategy for PowerBI generating $millions annually, shifting focus from reactive analytics to predictive ML-driven features, shaping long-term roadmaps for the broader Power Platform.

• User Experience Researcher, Microsoft

  Sep, 2012 - Jan, 20163 years 4 months

  Mixed-method UX researcher on Windows, Phone and Xbox, conducting field study, usability testing, surveys, and log analysis.

  • Translated foundational research and theories into product designs for Windows 8/8.1/10, impacting millions of users

  • Drove Windows Phone East Asian product strategy through international competitive research

  • Established a usability engine team (of 10) for a large-scale (50+ sessions weekly) benchmark initiative, accelerated product iterations.

• Visiting Research Scientist, Palo Alto Research Center

  Jun, 2010 - Jun, 20122 years

  Designed and implemented Sense Places Out of Text (SPOT), a geo-disambiguation algorithm and annotation platform that achieved 90% precision and 74% recall in large-scale evaluations involving thousands of travel blogs and hundreds of annotators. US patented.

• Research Intern, IBM Research Center

  Jun, 2009 - Sep, 20093 months

  Developed a statistical model to predict relationship closeness among ~60K IBM employees; published @CHI 2010 (Best Paper nomination).

• Research Intern, IBM Research Center

  Jun, 2010 - Sep, 20103 months

  Conducted user studies (interviews, online survey) for a business mobile app, guiding product development.

Skills

Education

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